Power listening includes asking the right questions of the appropriate people and initiating dialogue based on the answers. As with most consultants, the power listener uses the information for healing already in the organization.
Why then does a person or organization need an outsider to "listen"? Why isn't the known truth revealed and self-correction applied?
All people and organizations have blind spots. They can be caused by the organizational structure itself. Many times small changes in the leaders' communication style and practices make large differences in company morale and performance. Sometimes middle and upper managers act one way in the presence of the CEO but quite differently at other times. Sometimes upper management believes their words are taken for face value, but the rank and file views them with suspicion.
Discovering the truth can be encouraging. Good news is always good to hear. Discovering practices that are being well received reinforces good decision making and leads to others.
Being willing to take the risk of discovering unsettling insight is not for the faint of heart. Most people like surprises if they can be assured the news will be good. Bad news can be good if appropriate steps are taken. Leaders must realize that undiscovered bad news is really what they are seeking. This is where growth and improvement begin.
Let's find the barriers and eliminate them.
I may be able to help by asking the right questions of the right people, call Doug Eaton at 405 205 9043 or email deaton711@cox.net
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